COVID-19 information

Last update: March 17th, 2020. 13h30, Paris local time

Our call center is currently in peak periods. Thank you for calling us only if your question concerns an imminent departure.

 


 

Dear customers,

As a response to the latest information we received from the Government, we will be progressively suspending our international flights (Abidjan, Mauritius, Montreal and Miami) until May 31st, 2020 included.

Until now, most of our flights to Martinique, Guadeloupe and Reunion Island are still being operated in order to facilitate all our customers’ journey back home.

All our ground and flight crews are taking all the necessary precautions to protect our passenger’s health while they fly back home.

If you have not started your trip yet

We recommend you postpone your journey or claim a travel voucher (valid 1 year). To do so, please fill out one of the forms below:

 

If you have already taken your outbound flight

We would like to reassure all our passengers who have already taken their outbound flight. ALL our flights are still being operated until March 21st and a large number of flights will be operated until the end of March in order to help you find your way back home. Please refer to the information below for your specific case:

  • Miami-Paris route
    • Last flight on March 19th, 2020
    • All flights after this date are suspended until May 31st included
  • Mauritius-Paris route
    • Flights will be operated on March 17th, 21st, 22nd and 29th
    • Flights on March 24th and 28th are cancelled. Starting today, we will be getting in touch with each passenger originally booked on those flights to offer them rebooking on an alternative flight. Please do not get in touch with our customer center which is currently in peak periods and please allow a 72h-wait.
    • The last Mauritius-Paris flight is planned on March 30th. After this date, all flights will be suspended until May 31st, 2020.
    • If your flight is planned after this date and should you wish to get back home on an earlier flight, please fill out this form https://forms.gle/1yiUuu8BvLyzqGWY6. (subject to availability)
  • Abidjan-Paris route
    • Flights will be operated normally until March 23rd included (latest flight departing Abidjan).
    • All flights after this date are suspended until May 31st included
    • If your inbound flight is planned after March 23rd, we advise you to book an earlier flight by filling out the following form https://forms.gle/1yiUuu8BvLyzqGWY6. (subject to availability)
  • Montreal-Paris route
    • Flights will be operated normally until March 22nd included (latest flight departing Montreal).
    • All flights after this date are suspended until May 31st included
    • If your inbound flight is planned after March 22nd, we advise you to book an earlier flight by filling out the following form https://forms.gle/1yiUuu8BvLyzqGWY6 (subject to availability)
  • Reunion Island -Paris route
    • Flights will be operated normally until March 29th included
    • If your inbound flight is planned after March 29th, we advise you to book an earlier flight by filling out the following form https://forms.gle/1yiUuu8BvLyzqGWY6 (subject to availability)
    • Flights departing Paris on March 22nd, 24th and 29th are cancelled. Flights departing Reunion Island on March 23rd, 25th and 30th are cancelled. Starting today, we will be getting in touch with each passenger originally booked on those flights to offer them rebooking on an alternative flight before end of March. Please do not get in touch with our customer center which is currently in peak periods and please allow a 72h-wait.
  • Paris-Fort-de-France and Paris-Point-à-Pitre routes
    • All our daily flights will be operated normally until March 30th included. At this point, we have not received any additional information from the department. We advise our customers in possession of bookings for a flight planned after March 30th to book an earlier flight by filling out this form https://forms.gle/1yiUuu8BvLyzqGWY6 (subject to availability)

In order to help you fly back home or meet with your relatives in the best sanitary environment, we have also:

  • Reduced our in-flight service and suspended all on-board sales in order to restrict movement throughout the aircraft
  • Provided all our crews with face masks
  • Closed lounges through our various airports

Please be assured that we are doing our utmost to assist you through these difficult times.

Corsair Teams

Get in touch with Corsair’s COVID-19 crisis support team

Our Customer Service is currently in peak periods. Please call us for imminent departures only.

Corsair Teams are doing their utmost to reply to your numerous requests. Please be assured that we are committed to finding solutions.

If you would like to get in touch, you may contact us:

  • Through Facebook Messenger or on our live chat for non-urgent requests.
  • By phone (0033 1 70 39 22 10) for urgent requests only.